FAQ's

How it all works

All print orders can be placed through our website, simply click ‘Giclée Printing’ and select a paper type. From there you can then upload singular or multiple images to be printed on that paper. If you would like the same image printing on multiple papers, upload your image for each separate paper type and add them to your basket. 

You can choose to have this delivered or you have the option to collect from the studio. Once your order is placed we will work hard to complete it within a 1-2 working day turnaround, however for large orders this may change and we will revise this on a case-by-case basis. 

Once you recieve your package you will be the proud owner of a Fine Art Giclée Print, delivered to your door in strong, reusable and recyclable packaging. 

Why Giclee?

Giclée printing (pronounced “see-clay”, a french term meaning “to spray"), is an inkjet process that uses pigment-based inks to create vibrant and long lasting prints. This is different to standard forms of dye-based inkjet printing; Giclée machines can reproduce images with a full spectrum of colours in their highest resolution and sharpest detail. The inks used are also resistant to fading and the paper won't yellow with time, making them archival with a lifespan ranging between 100-200 years. 

With Giclée, you get a high quality print that lasts a life-time and appreciates in value as the print ages. If the value of an original art piece is too high, a fine art giclee print can be a viable alternative. This method is a fantastic way for artists to take advantage of lower prices without sacrificing quality or originality, allowing them to make runs of limited editioned prints of an original artwork that gains value over time.

Here at Fresh Aire we use a state of the art Epson printer with a 12-colour ink set, which offers a wide colour gamut with 99% Pantone Coverage. This is ideal for both artists & photographers to achieve consistently high quality and colour accurate prints with confidence.

Order a Sample Pack

The best way to evaluate our paper options is to see them for yourself! Our sample pack consists of 5 Fine Art Papers featuring photographs from talented photographers whom we admire. Not only are they useful to be used as a reference for paper choice, but they make for a nice print too.

We can send these out individually or along with your print order. You can purchase them through our website or get in touch via our email.

Preparing your file for print

All files must be supplied as either 8 bit JPG or flattened TIFF, sized to the desired dimensions at 300dpi, tagged with an RGB Colour Profile (such as Adobe 1998 RGB or Pro Photo RGB)

For custom sizes, select the closest standard size your print will fit within and specify the exact measurements in the message box.

Uploading files that are a different aspect ratio to the selected print size will result in cropping the image. To avoid this, size your file to the exact dimensions pre-upload.

Turnaround & Delivery

You can choose to have your order delivered or to collect from our Leeds studio. Once your order is placed we will work hard to complete it within a 1-2 working day turnaround, however for large orders this may change and we will revise this on a case-by-case basis. 

For rush orders (same-day) placed before 2pm, we have a 50% surgecharge that guarentees you to skip the que and collect your print the same day (collection only).

Your order will be dispatched via the Royal Mail 24 Hour Tracked service which allows you to follow your package on its journey, allocate a preferred delivery date and identify a safe place to leave your package. Your tracking number will be emailed to you upon dispatch.

For the posting of larger prints (exceeding 90cm on the shortest edge) a quote will be generated for you manually. Please select the option to collect in studio and get in touch regarding your delivery needs.

Faulty Prints

We’re committed to making sure every customer is satisfied with the quality of their print, so if you for any reason are unhappy with the print please contact us and we will work together to find an instant resolution. 

If your print has a fault or has been damaged by no fault of your own, it would be helpful for us if you can email photos of the fault to our email address info@freshaire.co.uk so that we can identify what could have caused it and tighten up our quality control. Whilst not common, this can be hugely frustrating for you or your customer, and we will work hard to correct it by sending out a replacement print by the next working day.

If you have accidentally damaged your print through no fault of ours, we want to still help to make it right by offering a reprint at a discounted rate. This way it ensures that our costs are covered and you get a print you’re happy with.