How it all works

All print orders can be placed through our website, simply click ‘Giclée Printing’ and select a paper type. From there you can then upload singular or multiple images to be printed on that paper. If you would like the same image printing on multiple papers, upload your image for each separate paper type and add them to your basket. 

You can choose to have this delivered or you have the option to collect from the studio. Once your order is placed we will work hard to complete it within a 1-2 working day turnaround, however for large orders this may change and we will revise this on a case-by-case basis. 

Once you recieve your package you will be the proud owner of a Fine Art Giclée Print, delivered to your door in strong, reusable and recyclable packaging. 

Why Giclee?

Giclée is an inkjet printing process that uses pigment-based inks and archival paper to create vibrant and long lasting prints. This is different to standard forms of printing as the inks used are resistant to fading and the paper won't yellow with time, giving them a lifespan ranging between 70-200 years depending on the light conditions they are stored in.

They can produce prints with a full spectrum of colours in their highest resolution, making them suitable for artists who appreciate the more subtle details of their photographs and wish for them to be brought to life in print.

Here at Fresh Aire we use a state of the art Epson printer with a 12-colour ink set, which offers a wide colour gamut with 99% Pantone Coverage which is ideal for those who want to achieve colour accurate prints that can be reproduced consistently and with confidence.

What paper do you use?

As an accredited Hahnemühle studio, I exclusively print with their papers as I believe they give the best quality print with a broad range of textures and finishes available. Everything from a cotton-based matte paper to a heavy textured gloss they consistently provide exquisite results in terms of print quality.

This extra element of control can give people more choice in expressing their visual taste, allowing them to add an extra layer of personality to their artwork which you can’t achieve with a digital impression on a screen.

Preparing your file for print

All files must be supplied as either 8 bit JPG or flattened TIFF, sized to the desired dimensions at 300dpi, tagged with an RGB Colour Profile (such as Adobe 1998 RGB or Pro Photo RGB)

For custom sizes, select the closest standard size your print will fit within and specify the exact measurements in the message box.

Uploading files that are a different aspect ratio to the selected print size will result in cropping the image. To avoid this, size your file to the exact dimensions pre-upload.

Turnaround & Delivery

You can choose to have your order delivered or to collect from our Leeds studio. Once your order is placed we will work hard to complete it within a 1-2 working day turnaround, however for large orders this may change and we will revise this on a case-by-case basis. 

For rush orders (same-day) placed before 2pm, we have a 50% surgecharge that guarentees you to skip the que and collect your print the same day (collection only).

Your order will be dispatched via the Royal Mail 24 Hour Tracked service which allows you to follow your package on its journey, allocate a preferred delivery date and identify a safe place to leave your package. Your tracking number will be emailed to you upon dispatch.

For the posting of larger prints (exceeding 90cm on the shortest edge) a quote will be generated for you manually. Please select the option to collect in studio and get in touch regarding your delivery needs.

Faulty Prints

We’re committed to making sure every customer is satisfied with the quality of their print, so if you for any reason are unhappy with the print please contact us and we will work together to find an instant resolution. 

If your print has a fault or has been damaged by no fault of your own, it would be helpful for us if you can email photos of the fault to our email address info@freshaire.co.uk so that we can identify what could have caused it and tighten up our quality control. Whilst not common, this can be hugely frustrating for you or your customer, and we will work hard to correct it by sending out a replacement print by the next working day.

If you have accidentally damaged your print through no fault of ours, we want to still help to make it right by offering a reprint at a discounted rate. This way it ensures that our costs are covered and you get a print you’re happy with.